Shared Inbox Emailing

Shared Inbox Emailing

Campus Cafe now supports sending emails from a shared inbox for Office 365. Shared inboxes are email addresses that do not have a unique password, but rather are only accessible by other users who have been granted access via the inbox settings by an administrator in the Email's settings.

Shared Inbox prerequisites

To use a shared inbox, Campus Cafe needs to have SMTP Authenticated Emailing, including a saved email password, set up, and, if necessary, MFA Authentication. Externally, users need to have been granted access for the shared inbox by their email administrator in that system. Campus Cafe will utilize the email credentials to gain SMTP access to the shared inbox.

Setting up a shared inbox in a user profile

To set up a shared inbox once the prerequisites are satisfied, navigate to your email addresses page (My Info -> Email Address) and click Add in the upper right hand corner. Enter the shared inbox address and click the "Shared Inbox" checkbox. Then click save.